Help centre
How can we help?
49 answers in 8 sections. Each one gives the rule, the reason and the next step. The Northly Help chat, when it is open on this page, can also look up your booking.
Booking and paying
How a Northly fare is built, bundles, finding your booking, paying, travel credit, invoices, contact details, groups, insurance, privacy and how to reach us.
Changing and cancelling
Changes, the 24-hour rule, refunds, Flex, name corrections and missed flights.
Seats
Seat types and prices, families, exit rows and the seat map.
Bags
Personal items, cabin bags, checked bags, sports equipment, airport prices and what you can carry.
Check-in and the airport
When check-in opens and closes, boarding passes, UK travel documents, the airport and connecting flights.
Delays, cancellations and your rights
Flight status, care during a delay, your options after a cancellation, schedule changes, EU261 compensation, expenses, refunds and denied boarding.
Bags that go wrong
Delayed, damaged, lost or pilfered bags: reports, deadlines and claims.
Travelling with
Special assistance, infants and children, pets in the cabin, medical needs, and food and drink on board.
Northly has no loyalty scheme, club or miles.
Not here? Write to support@flynorthly.com, call +47 21 00 61 00 (06:00 to 23:00 Oslo time, every day of the year), or see every article on one page.