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Cancelling within 24 hours

The full refund rule.

If you change your mind, you can cancel within 24 hours of booking and get every krone or euro back, as long as your first flight is 7 days or more away when you book.

The rule

  • Cancel within 24 hours of making the booking.
  • The first flight on the booking must be 7 days or more after the moment you booked.
  • The refund is the full amount you paid, with no fee, back to the card you paid with.
  • You can cancel part of the booking, one passenger or one flight, and that part is refunded.

The reason

Everyone books something wrong now and then: a date, a name, the wrong airport. A day to put it right costs us little, and it is fair. The 7-day condition is there because a seat cancelled close to departure is hard to sell again.

How to cancel

  1. Open the booking in Manage booking or ask in the chat. Your booking shows the exact time the free cancellation window closes.
  2. Choose what to cancel: the whole booking, a passenger or a flight.
  3. Confirm with the one-time code we send to the email address or mobile number on the booking.
  4. You get a refund number starting with RF.

When the money arrives

We issue a card refund within 7 days. Your bank then takes 3 to 5 bank days to show it. See Where is my refund.

After the window

Once the 24 hours have passed, the ordinary rules apply. See Cancelling later.

Contact us

Write to the Northly Help chat, when it is open on this site, email support@flynorthly.com or call +47 21 00 61 00. The chat answers at any hour, in English, Norwegian, Swedish or Danish. Colleagues are on duty 06:00 to 23:00 Oslo time, every day of the year.

Northly is a fictional airline created for product demonstrations.

Need a person?

06:00 to 23:00 Oslo time, every day of the year.