Invoices and VAT receipts

What the invoice shows

• The passengers and the flights
• The fare, the bundle, every extra and the taxes, as separate lines
• An e-ticket number for each passenger, printed on the invoice only. You never need it to manage your booking.
• VAT, where it applies

VAT

Flights where both airports are in Norway carry 12 percent Norwegian VAT. It is included in the prices you pay, never added on top: each invoice line for the fare, the bundle, seats, bags and other extras shows the VAT inside its amount (12/112 of it). Government taxes and airport charges carry no VAT. Every other flight is zero-rated, so its VAT reads zero.

Adding company details

You can add or change a company name, address and VAT or organisation number up to 12 months after the last flight on the booking. We then issue a new invoice with a new number, and the old one is marked as replaced.

1. 1Open the booking in Manage booking or ask in the chat.
2. 2Give the company name, address and VAT or organisation number.
3. 3Confirm with the one-time code we send to the email address or mobile number on the booking.
4. 4Open the new invoice, or we email it to you.

A charge that looks wrong

If a payment appears twice on your statement, tell us and a colleague looks at it. Payment questions are always handled by a person.

Contact us

Write to the Northly Help chat, when it is open on this site, email support@flynorthly.com or call +47 21 00 61 00. The chat answers at any hour, in English, Norwegian, Swedish or Danish. Colleagues are on duty 06:00 to 23:00 Oslo time, every day of the year.

Northly is a fictional airline created for product demonstrations.