Contacting Northly

Channels

• Chat: Northly Help, bottom right on every page, when it is open on this site. It can read your booking, quote a change and make it with you.
• Email: support@flynorthly.com. Compensation, expense and baggage claims can also go to claims@flynorthly.com; both land in the same inbox.
• Phone: +47 21 00 61 00. Choose 1 for English, 2 for Norwegian, 3 for Swedish or 4 for Danish.
• Groups of 10 or more: groups@flynorthly.com. See Group bookings.

Hours

• The chat answers at any hour, every day.
• Colleagues are on duty 06:00 to 23:00 Oslo time, every day of the year.
• Outside those hours, anything that needs a person is passed on, and a colleague picks it up from 06:00 Oslo time.

Response times

When a person is needed, a colleague answers:

• within 1 hour for a delayed or cancelled flight, during the hours above
• within 4 hours for everything else, during the hours above
• within one working day at the groups desk

You get a case number by email, such as CS2400317, so you can follow it up.

Languages

We answer in English, Norwegian, Swedish and Danish, in the language you write or speak in. If you write in another language, we answer in English and say so.

Text messages and the app

Text messages from Northly carry one-time codes, flight changes and links to your boarding pass and booking documents when you ask for them; you cannot start a conversation by text. The Northly app is not available yet.

What we ask to find your booking

Your booking reference and a passenger's last name, and for some changes a one-time code. We never ask for a password or a card number. See Finding your booking.

More on our contact page.

Contact us

Write to the Northly Help chat, when it is open on this site, email support@flynorthly.com or call +47 21 00 61 00. The chat answers at any hour, in English, Norwegian, Swedish or Danish. Colleagues are on duty 06:00 to 23:00 Oslo time, every day of the year.

Northly is a fictional airline created for product demonstrations.