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Paying for your booking

By card when you book, by the same card or travel credit later.

You pay for a Northly booking by card when you book, in the booking's currency: NOK if you live in Norway, EUR everywhere else. See Paying in NOK or EUR.

How you can pay when you book

  • Visa or Mastercard, debit or credit.
  • Typed in, or through Apple Pay or Google Pay.

We take no other way to pay: no American Express, no invoice, no pay-later service, no Vipps and no cash. Every way we accept leaves the card you booked with on file, and that is what lets you pay for anything you add later with a one-time code instead of typing the card again.

Paying for something later

A change, a seat, a bag, a meal, an upgrade or a name change bought after booking is paid in one of two ways:

  • The card you booked with. You confirm the price with the one-time code we send to the email address or mobile number on the booking. You never type the card number again.
  • Travel credit, if the email address that made the booking holds credit in the booking's currency. See Travel credit and vouchers.

Every price is shown before you confirm, and a quote holds for 15 minutes.

If a payment is declined

Nothing is charged and nothing on the booking changes. You can pay with travel credit instead if you have some, or ask a colleague.

What we never ask for

We never ask for a card number, a security code or a password, in the chat, by email or on the phone. Your card is held by our payment provider; we see only its brand and its last four digits.

Refunds

A refund goes back to the card you paid with. We issue it within 7 days, and your bank takes 3 to 5 bank days more to show it. A refund to a different card is handled by a colleague. See Where is my refund.

Paying on board

Food and drink on board are paid by card only, contactless or chip: Visa or Mastercard, including Apple Pay and Google Pay. There is no cash and no travel credit on board. See Food and drink on board.

A charge that looks wrong

If a payment appears twice on your statement, tell us and a colleague looks at it. Payment questions are always handled by a person.

Contact us

Write to the Northly Help chat, when it is open on this site, email support@flynorthly.com or call +47 21 00 61 00. The chat answers at any hour, in English, Norwegian, Swedish or Danish. Colleagues are on duty 06:00 to 23:00 Oslo time, every day of the year.

Northly is a fictional airline created for product demonstrations.

Need a person?

06:00 to 23:00 Oslo time, every day of the year.