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Finding your booking

Reference and last name, or your email address or mobile number; too many wrong tries lock the chat for an hour or pause Manage booking for 10 minutes.

There are two ways into a booking, and both work in Manage booking and in the Northly Help chat.

With your booking reference and a last name

Your booking reference is six characters, for example K7XQ4M. It is in your confirmation email and on your invoice. Add the last name of any passenger on the booking, and you can read it. This is the way in when someone else booked for you.

With your email address or mobile number

If you prove you hold the email address or mobile number the booking was made with, we can find every booking made with it, newest first. The chat sends a one-time code to that address or number to check.

Reading the reference aloud

References use only these characters: the letters A, C, D, E, F, G, H, J, K, M, N, P, Q, R, T, U, V, W, X and Y, and the digits 3, 4, 6, 7 and 9. We left out B, I, L, O, S and Z, and the digits 0, 1, 2, 5 and 8, because they look or sound like each other: 0 and O, 1 and I and L, 2 and Z, 5 and S, 8 and B. If you see something that looks like an O, it is not one.

On the phone we read references letter by letter in the NATO alphabet and digits one at a time: "Kilo, seven, X-ray, Quebec, four, Mike".

When it does not work

  • Check the reference has six characters and none of the left-out characters above.
  • Try the last name of another passenger on the booking.
  • In the chat, after 5 failed tries within an hour, the reference is locked for 60 minutes to protect it.
  • On Manage booking, after 5 wrong names for one reference, that device waits 10 minutes before it can try again. This never locks the reference in the chat.
  • A colleague can help in the meantime.

What needs more than a reference

Reading a booking needs the reference and a last name. Anything that moves money, changes who travels or changes how we reach you needs a one-time code sent to the email address or mobile number on the booking. We never ask for a card number, a passport number or a password to prove who you are.

Contact us

Write to the Northly Help chat, when it is open on this site, email support@flynorthly.com or call +47 21 00 61 00. The chat answers at any hour, in English, Norwegian, Swedish or Danish. Colleagues are on duty 06:00 to 23:00 Oslo time, every day of the year.

Northly is a fictional airline created for product demonstrations.

Need a person?

06:00 to 23:00 Oslo time, every day of the year.