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If your flight is cancelled

Your four options.

If we cancel your flight, we tell you by email and text message, and you choose what happens next.

Your options

  1. Keep travelling on a new flight. Move free to another Northly flight on the same route within 7 days either way of the original date.
  2. Fly from or to a nearby airport. Move free to the other airport of a nearby pair, listed below.
  3. Get your money back. A refund of the unused flights to your original payment within 7 days.
  4. Take travel credit worth more. Credit for 110 percent of the unused value, valid 12 months.

The nearby airport pairs are:

  • Malaga (AGP) and Alicante (ALC)
  • Barcelona (BCN) and Palma de Mallorca (PMI)
  • Krakow (KRK) and Gdansk (GDN)
  • Aalborg (AAL) and Billund (BLL)
  • Copenhagen (CPH) and Billund (BLL)
  • Oslo (OSL) and Gothenburg (GOT)

Seats, bags and other extras move with you to the new flight, or are refunded with the cancelled one.

Care while you wait

If you are at the airport, we provide meals and, if needed, a hotel and transport, whatever the cause. See If your flight is delayed.

Compensation

You may also be owed compensation, depending on the cause and how much notice we gave. See Compensation under EU261.

How to choose

  1. Open the booking in Manage booking or ask in the chat. We list the options with the deadline for choosing.
  2. Pick one and confirm with the one-time code we send to the email address or mobile number on the booking.
  3. If compensation is due, we file the claim in the same conversation and give you a claim number starting with CL.

Contact us

Write to the Northly Help chat, when it is open on this site, email support@flynorthly.com or call +47 21 00 61 00. The chat answers at any hour, in English, Norwegian, Swedish or Danish. Colleagues are on duty 06:00 to 23:00 Oslo time, every day of the year.

Northly is a fictional airline created for product demonstrations.

Need a person?

06:00 to 23:00 Oslo time, every day of the year.