Contact
Talk to us
Start with the chat when it is open: it answers at once, in English, Norwegian, Swedish or Danish, and hands you to a colleague when a person is needed.
Channels and hours
Chat
Northly Help, bottom right on every page, when it is open on this site
Around the clock, when it is open on this site. It can read your booking, quote changes and make them with you
Email
Answered by Northly Help straight away, by a colleague when a person is needed
Phone
Northly Help Voice always; colleagues 06:00 to 23:00 Oslo time, every day of the year. Choose 1 English, 2 Norwegian, 3 Swedish, 4 Danish
Claims
Compensation, expense and baggage claims. Lands in the same inbox as support
Groups
Ten or more travelling together. Answers within one working day
Press
Journalists only
When a colleague answers
- Colleagues work 06:00 to 23:00 Oslo time, every day of the year.
- A delayed or cancelled flight: within 1 hour during those hours.
- Everything else: within 4 hours during those hours.
- Out of hours, a colleague picks your case up from 06:00 Oslo time. You get a case number by email, for example CS2400317.
Text messages from Northly carry one-time codes, flight changes and links to your boarding pass and booking documents when you ask for them. You cannot start a conversation by text.
Most answers are already in the help centre.