At the airport

The times

• Check-in closes 2 hours before departure, online and at the desk.
• Bag drop closes 45 minutes before departure.
• The gate closes 30 minutes before departure. After that nobody boards.

Boarding starts 40 minutes before departure. Passengers with a cabin bag board first.

When to arrive

Be at the airport 2 hours before departure, at every airport we fly from, having checked in online. Online check-in closes at that same moment, 2 hours before departure.

If you need the airport desk, to check in there or to have a UK travel document checked, come earlier. The desk stays open until bag drop closes, 45 minutes before departure.

From there, plan back from the times above: bag drop before 45 minutes, the gate before 30 minutes. Security queues are run by the airport and can be long at busy times; the airport's own website gives its advice.

Your gate is shown on Flight status from 3 hours before departure.

Bag drop

If you have a checked bag, check in online, then drop the bag at the Northly bag drop before security. Bags bought at the desk cost NOK 229 (EUR 20) more than online.

Fast track

Fast track is a quicker security lane at our four bases: Oslo (OSL), Bergen (BGO), Copenhagen (CPH) and Stockholm (ARN). It costs NOK 89 (EUR 8) per passenger per flight on Light, Smart and Plus, and is included in Flex. Buy it until check-in closes.

The airport desk

The Northly desk can check you in for NOK 399 (EUR 35) (free on Flex, with an assistance request, or when online check-in was blocked by a document check), sell bags, and rebook a missed flight.

Something left on the plane

Anything left on board or at the gate is handed to the lost property office at the arrival airport, which the airport or its handling agent runs. Northly keeps nothing and has no lost property office of its own.

• Contact the airport's lost property as soon as you can, with the flight number, the date, your seat and a description of the item.
• Airports keep items for a limited time, often a few weeks, and charge their own fee for sending one by post.
• We cannot search the aircraft once it has left the gate, and we do not pay for the value of a lost item.

A checked bag that did not arrive is a different case; see Delayed bag.

If you need help

Special assistance meets you at the airport if you asked for it; see Special assistance. For your flight's status, see Flight status.

Contact us

Write to the Northly Help chat, when it is open on this site, email support@flynorthly.com or call +47 21 00 61 00. The chat answers at any hour, in English, Norwegian, Swedish or Danish. Colleagues are on duty 06:00 to 23:00 Oslo time, every day of the year.

Northly is a fictional airline created for product demonstrations.