Help centre
Booking and paying
How a Northly fare is built, bundles, finding your booking, paying, travel credit, invoices, contact details, groups, insurance, privacy and how to reach us.
- How a Northly fare worksThe Light fare plus what you choose.
- Light, Smart, Plus or FlexWhat each includes.
- Finding your bookingReference and last name, or your email address or mobile number; too many wrong tries lock the chat for an hour or pause Manage booking for 10 minutes.
- Paying for your bookingBy card when you book, by the same card or travel credit later.
- Paying in NOK or EURHow the currency is chosen.
- Travel credit and vouchersWhere credit comes from, how long it lasts, how to check a balance or a VC code.
- Invoices and VAT receiptsWhat is on them and how to add company details.
- Changing your contact detailsA new email address or mobile number, and what follows.
- Group bookingsTen or more travelling together, the groups desk, the deposit and names.
- Travel insuranceNorthly does not sell it; what Northly covers anyway.
- Privacy and your dataWhat we store, for how long, how to ask for a copy or deletion.
- Contacting NorthlyChat, email and phone, the hours, the response times and the languages.