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Legal

Conditions of carriage, in short

The contract between you and Northly, summarised clause by clause in plain words. Where this summary and a help article disagree, the help article is newer: tell us and we fix the other.

  1. 1. The contract

    When you book, you agree a contract with Northly for the flights, bundle and extras on the booking, at the prices shown before you paid. The booking reference identifies it. The person who made the booking manages it; any passenger can read it with the reference and their last name.

  2. 2. Prices and currency

    All prices are shown before you pay, including government taxes and airport charges. A booking is in NOK if the booker lives in Norway and in EUR otherwise, and is never mixed. Every optional fee is on the fees page.

  3. 3. Changes

    You can change a flight until 2 hours 30 minutes before departure (Flex: 2 hours) for the change fee of your bundle plus any fare difference. A lower fare is never refunded. A route change must start in the same country.

  4. 4. Cancellations and refunds

    You can cancel for a full refund within 24 hours of booking when the first flight is 7 days or more away. After that, fares on Light, Smart and Plus are not refundable; government taxes and airport charges are, minus NOK 169 (EUR 15), if claimed within 30 days after the flight. Flex cancels to travel credit until 3 hours before departure.

  5. 5. Check-in and boarding

    Online check-in closes 2 hours before departure, bag drop 45 minutes before and the gate 30 minutes before. A passenger who is not at the gate when it closes may be refused boarding and is treated as a no-show.

  6. 6. Travel documents

    You are responsible for carrying a valid passport or identity card and any visa. For flights to or from London Gatwick and Edinburgh, document details are required before check-in.

  7. 7. Baggage

    Allowances, sizes and prices are on the baggage page. Liability for checked baggage follows the Montreal Convention, capped at 1 519 SDR per passenger. Cash, jewellery and electronics in checked bags are excluded; carry them in the cabin, with medicines and keys.

  8. 8. Disruption

    Delays, cancellations and denied boarding are handled under Regulation (EC) 261/2004. Care, rerouting, refunds and compensation are described on the delays and your rights page. In this fiction the same EUR amounts apply on UK routes.

  9. 9. Safety and conduct

    Follow crew instructions at all times. We may refuse to carry a passenger who endangers the flight, other passengers or the crew. Dangerous goods rules apply to everything you bring.

  10. 10. Special assistance

    Assistance is free under Regulation (EC) 1107/2006. Ask 48 hours before departure; later requests are accepted.

  11. 11. Complaints

    Write to support@flynorthly.com or claims@flynorthly.com. If you are not satisfied with our answer, you can take a complaint to the national enforcement body of the country you departed from.

See also privacy and every fee. Northly is a fictional airline created for product demonstrations. These conditions describe the fiction and bind nobody.