Help centre
Changing and cancelling
Changes, the 24-hour rule, refunds, Flex, name corrections and missed flights.
- Changing a flightThe change fee, the fare difference and the cut-off.
- Cancelling within 24 hoursThe full refund rule.
- Cancelling laterWhat is refundable after the 24-hour window, including taxes.
- FlexFree changes and cancelling to credit.
- Correcting a nameFree fixes, and what counts as a change.
- Missed your flightThe airport desk rule.