Where is my refund

Card refunds

We issue a card refund within 7 days. Your bank then takes 3 to 5 bank days to show it on your statement. Refund numbers start with RF.

A refund moves through these steps: requested, processing, sent, completed. If a bank refuses it, the status says failed and a colleague contacts you.

Travel credit

Credit is in your wallet at once, tied to the email address that made the booking, valid 12 months.

Taxes refunds

Refunds of the government taxes and airport charges on a flight you did not fly are paid within 30 days of the request.

Compensation and expense claims

We decide within 14 days of having everything we need and pay within 7 days of approval, to your bank account (IBAN) or as travel credit. Claim numbers start with CL. A claim moves through: received, needs information, in review, approved, paid. If it is rejected, we say why.

How to check

1. 1Ask in the chat with your refund number or claim number, or with your booking reference and last name.
2. 2We give you the status and the date of the next step.

If a claim was rejected and you disagree, tell us and a colleague reviews it.

Contact us

Write to the Northly Help chat, when it is open on this site, email support@flynorthly.com or call +47 21 00 61 00. The chat answers at any hour, in English, Norwegian, Swedish or Danish. Colleagues are on duty 06:00 to 23:00 Oslo time, every day of the year.

Northly is a fictional airline created for product demonstrations.