Missed your flight

Rebook at the airport desk

Within 60 minutes after the scheduled departure, go to the Northly desk at the airport. We put you on the next Northly flight on the same route if it has seats.

• The cost is NOK 1 149 (EUR 100) per passenger, plus any fare difference.
• This is only possible at the desk and only on the same route.

Get the taxes back

The government taxes and airport charges on a flight you did not fly are refundable, minus an admin fee of NOK 169 (EUR 15), if you claim within 30 days after the scheduled departure. If the taxes are lower than the fee, nothing is paid. See Cancelling later.

Your return flight

Missing one flight does not cancel the others on your booking. Your return flight stays booked.

Running late but not yet there

If check-in is still open, check in online and go straight to security. If you have a bag, bag drop closes 45 minutes before departure. Until 2 hours 30 minutes before departure (2 hours on Flex) you can still move to a later flight in Manage booking at the normal change fee.

Contact us

Write to the Northly Help chat, when it is open on this site, email support@flynorthly.com or call +47 21 00 61 00. The chat answers at any hour, in English, Norwegian, Swedish or Danish. Colleagues are on duty 06:00 to 23:00 Oslo time, every day of the year.

Northly is a fictional airline created for product demonstrations.