Help centre
Delays, cancellations and your rights
Flight status, care during a delay, your options after a cancellation, schedule changes, EU261 compensation, expenses, refunds and denied boarding.
- Flight status and what it meansHow to check a flight, what each status means, and when we tell you.
- If your flight is delayedCare, and what to expect.
- If your flight is cancelledYour four options.
- Schedule changesMinor, significant and major changes, and what you can do.
- Compensation under EU261Amounts, distance bands and causes.
- Claiming expensesReceipts and caps.
- Where is my refundThe timeline, from request to your account.
- Denied boardingIf you are not let on a flight you were booked and ready for.