Privacy

What we store

• The contact details on your booking: email address and mobile number.
• Passengers' names, and dates of birth where you gave them.
• Travel document details only for flights that require them (London Gatwick and Edinburgh), deleted 30 days after the flight.
• Your bookings, invoices, claims and support conversations, including conversations with the Northly Help assistant.

What we never store

Card numbers are held by our payment provider, not by us; we see the card brand and the last four digits. We have no passwords to store, because there is no account to log in to.

How long

Booking data is kept for 24 months after your last flight, then deleted.

Your rights

You can ask for a copy of what we hold or for it to be deleted. Write to support@flynorthly.com; a colleague handles every such request. When you change the contact details on a booking, we send a notice to both the old and the new address.

Cookies

This site sets no tracking cookies. The chat assistant, when shown, stores a conversation id in your browser so a page change does not end the chat.